Terms & Conditions

Terms & Conditions

1. Scope of Services:
Our web agency provides a range of services including web design, development, hosting, maintenance, and digital marketing. The specific services to be provided will be outlined in a separate estimate along with the cost of such services.

2. Client Obligations:
Clients are responsible for providing all necessary materials, content, and information required for the project. Clients must ensure that all provided materials comply with relevant copyright laws and regulations. Any delays or additional costs resulting from incomplete, inaccurate, or late client-provided materials may result in adjustments to project timelines and costs.

3. Payment Terms:
Payment terms will be outlined in the separate agreement or proposal. Unless otherwise specified, a deposit will be required before commencing the project, with the remaining balance due upon completion or in agreed upon milestones. Late payment may incur additional fees or suspension of services as well as the passing of unpaid invoices to debt agencies for recovery who will add their own fees and court costs.

4. Intellectual Property:
Upon full payment, the client shall own the intellectual property rights to the finished website or project, including design elements and content specifically created for the client. However, the web agency retains the right to display the project in their portfolio. Ownership or IPR only passes once full payment has been made.

5. Confidentiality:
Both the web agency and the client agree to treat all information shared during the course of the project as confidential. This includes proprietary data, trade secrets, and any other sensitive information. Disclosure of this information to unauthorised third parties is strictly prohibited.

6. Warranty and Liability:
Our web agency strives to deliver high-quality services, but it cannot guarantee the uninterrupted or error-free functioning of the website or project. The agency accepts no liability for any loss, damage, or legal issues arising from the use or misuse of the website after project completion, including loss of profit or time as a result. Any issues discovered post-completion will be addressed within a reasonable timescale and fixed in accordance to the technical capability of the platform used.

7. Termination:
Either party has the right to terminate the agreement with written notice in the event of a material breach of contract by the other party. Upon termination, the client will be responsible for any outstanding balances for services rendered up to that point. If the full service has been provided then the client will be resposible for the full balance of the project. If the client has not provided all materials to Expect Best to complete the project then the client is still liable for the full project cost as outlined in the agreed estimate.

8. Jurisdiction and Dispute Resolution:
These terms shall be governed by and construed in accordance with the laws of England & Wales. In the event of any dispute arising out of or related to these terms, the parties agree to attempt to resolve the matter through negotiation or mediation. If those attempts fail, the parties agree to submit to the exclusive jurisdiction of the courts of England & Wales.