Web Design


Is WooCommerce not sending emails? Get your WooCommerce email communication back on track and keep your customers informed!

WooCommerce not sending emails

Here’s Why WooCommerce not sending emails is bad news

Solve the mystery of WooCommerce email failure and restore customer satisfaction!

As a business owner, it’s essential to have reliable communication with your customers. One of the primary ways to do this is through email. Imagine a scenario where you own an online store. One that uses WooCommerce to process orders and handle customer interactions. Now, imagine that the platform is not sending emails to your customers. This could be order confirmations, shipping updates, or customer service inquiries. This would be a significant problem for several reasons. First and foremost, your customers would not receive critical information about their orders. They may not know when their order has been shipped or if there are any issues with their purchase. This lack of communication can lead to frustration and disappointment for the customer. It could cause them to seek a different business for future purchases. In addition to causing customer issues, the inability to send emails can also impact your business’s bottom line. Customers who do not receive order confirmation emails may attempt to place their order again. In this case, this can result in duplicate charges, which can lead to confusion and may require additional time and resources. Furthermore, addressing any concerns or issues can be challenging if customer service inquiries are not being sent or received. This can lead to a negative customer experience, damaging your reputation and customer loyalty. In short, the inability to send emails through WooCommerce can be a significant issue for your customers and your business. It is essential to address this issue as soon as possible. This way, you can ensure reliable communication and a positive customer experience.

Disadvantages of WooCommerce not sending emails

Don’t let WooCommerce email issues hold you back — take control of your communication and sales today!


  1. Communication with customers is hindered.
    Without functioning emails, it may be challenging to communicate with customers. A lack of order updates or shipping confirmations causing can lead to confusion and frustration.

  2. Loss of revenue.
    Customers who don’t receive order confirmation emails may not trust that it’s been placed. If so, they may not complete their sale, leading to lost profit for the store.
  3. Negative customer experience.
    The inability to receive emails can create a negative experience for customers, who may feel ignored by the store. This can lead to negative reviews and a poor reputation.
  4. Missed marketing opportunities.
    Without email functionality, you may be unable to send newsletters, offers, or other marketing materials. This can limit your store’s ability to grow and attract new customers.
  5. Order and inventory management difficulties.
    Without email notifications, you might struggle to keep track of orders and manage inventory levels. This can lead to lost sales as you try to track orders manually.

How we can help if WooCommerce is not sending emails

Find a solution to WooCommerce email woes with the help of Expect Best.

It can be frustrating and stressful if you own an online store experiencing issues with WooCommerce not sending emails. On the one hand, you may be dealing with unhappy customers who are not receiving important information about their orders. On the other hand, you might also be losing revenue. In this situation, seeking assistance from a digital agency like Expect Best can be helpful. With our expertise and resources, we can help you identify the root cause of the issue and find a solution.

One of the primary ways we can help is by troubleshooting the problem. This can involve . . .

⬛ | Analysing the email server settings
⬛ | Reviewing the email delivery logs
⬛ | And testing different configurations

To determine what is causing the emails to fail. Once the issue has been identified, we can work with you to implement a fix and get your email communication back on track.

In addition to troubleshooting, Expect Best can also assist with email marketing strategies. If your business has been relying on WooCommerce to send marketing emails, the inability to do so can be a significant blow. We can help you develop a new email marketing plan, including . . .

⬛ | The creation of email campaigns
⬛ | And the implementation of email marketing software

We can provide valuable assistance if you are experiencing issues with WooCommerce not sending emails. Our team can help identify and resolve the problem and assist with creating a new email marketing plan to keep your business moving forward.

What you need to do if WooCommerce is not sending emails

Get your WooCommerce emails on track with these quick and easy troubleshooting steps.

If you’re running a WooCommerce store, you know how important it is to keep your customers informed and up-to-date with their orders. That’s why it can be so frustrating when WooCommerce stops sending emails. There are a few different reasons why this might happen, and diagnosing the problem is essential before you can fix it.

Here are a few things you should check if you’re having trouble with WooCommerce emails . . .

  1. Make sure your email server is set up correctly.
    WooCommerce uses WordPress to send emails. Therefore, you’ll need to ensure your WordPress installation is properly configured to send emails. This usually involves setting up an SMTP plugin, like WP Mail SMTP, and entering the correct SMTP settings for your email server.


  2. Check your spam folder.
    Your emails may be being sent, but they get caught in your spam filter. For example, if you’re using Gmail, you can check the spam folder by clicking the “More” tab in the left-hand menu and then clicking “Spam”. If you find your WooCommerce emails there, you can mark them as “Not spam” to help prevent this from happening.
  3. Check your email templates.
    If your emails aren’t being sent, there may be something wrong with your email templates. You can check this by going to WooCommerce > Settings > Emails and clicking on any email templates to edit them. Ensure that the “From” and “To” fields are properly configured and that there aren’t any errors in the template code.
  4. Test your emails.
    If you’re still having trouble, it might be a good idea to test your emails to see if they’re being sent correctly. You can do this by going to WooCommerce > Status > Tools and then using the “Send Test Email” tool. This will send a test email to the address you specify, which will help you determine if the problem is with WooCommerce or your email server.
  5. Contact your hosting provider.
    If you’ve tried all of the above steps and you’re still having trouble, there may be an issue with your hosting server. In this case, you’ll need to contact your hosting provider to see if they can help. They can troubleshoot the problem or provide you with additional guidance.

Overall, you can try a few different things if WooCommerce is not sending emails. Whether it’s a problem with your email server, your email templates, or something else, these steps should help you get to the bottom of the issue. From there, you’re one step closer to getting your emails back up and running. Alternatively, reach out to the team here at Expect Best, and we can provide a solution.